She's not Mrs. Steve Jobs

I took my old laptop to the Apple store this morning, to have it restored to factory settings. A customer around the diagnostic table was complaining about his phone not working; the Apple Agent simply did a hard reset and it started again. That wasn't good enough for him. 

I'm not sure if he was simply embarrassed by the simple fix or if his plan was to make as much fuss as possible to get free stuff. He pulls out the largest windows laptop I've ever seen and begins to complain about his inability to access all of his music on from his playlist onto his iPhone. 

As the agent explains the process he starts to fish for things to complain about. "So I can access songs I uploaded from a cd to my iPhone? But I use the cloud?!" "You just want to take my money!" "This is supposed to be a user friendly system" blah blah blah. 

The most upsetting thing in this whole ordeal was the Apple Agent having to listen and be polite to a guy who's initial issue has been resolved but is out for whatever freebie he can receive. 

Sad sad first world problems .